Frequently Asked Questions About Mercedes-Benz Maintenance

If you don’t see the answer to your question on this page, please don’t hesitate to call Mercedes-Benz of South Charlotte and one of our friendly representatives will be happy to assist you.

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How many miles before my Mercedes-Benz needs an synthetic motor oil replacement?

Part of the Mercedes-Benz of South Charlotte ownership experience is letting us worry about your maintenance schedule so you don’t have to. When it’s time for scheduled maintenance, someone from the Mercedes-Benz of South Charlotte service center contact you to make arrangements. Of course you can always check your owner’s manual for the time intervals for your specific model. If you can’t find your owner’s manual, call our service center – a service adviser will be able to tell you the mileage intervals for oil changes.

When should I replace my car battery?

and so on. The number is the year. A battery that shows D17 means April 2017. Change the battery just before the date to hopefully prevent you from being stranded by a dead battery. Or, you could have your battery checked at our Service Center to ensure that it is still holding a charge.

What if my vehicle doesn’t start?

A dead battery, bad starter or bad alternator could all cause no-start situations; just as a stretched or broken timing belt or a bad sensor.
If the issue is a starter, you will generally hear a click when you engage the ignition. However, a dead battery could also cause that symptom. If you have a voltmeter, check the battery. It should have at least 12 volts when the vehicle is off. Have someone turn the key while you check the voltmeter. If the voltage does not drop below 10.50 volts, the problem is most likely the starter, assuming that all other systems are working fine.

What if my “Service Engine Soon” light turns on?

If the service engine soon or the check engine light comes on, you should get the vehicle to our service center as soon as possible. The only way to check the problem is to plug a code reader into the diagnostic port of your Mercedes-Benz vehicle.

Your Mercedes-Benz is comprised of numerous sophisticated monitoring, safety and alert systems. This video will help you understand all of them.

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How often do I need to buy or replace tires?

This depends on how you drive, where you drive and what type of tire you have on your vehicle. Tires wear faster if you drive on rough surfaces such as gravel. Tires made with softer rubber or “highway” tires wear faster. Every tire has an estimated number miles it is expected to last. You should always check your tires for wear, low pressure and other imperfections. When the tread is almost even with the wear bars, it’s time for new tires.

Do I need to align my tires when I get new ones?

It’s always a good idea to have the alignment checked. If your vehicle’s tires have an uneven wear pattern, you should definitely have the alignment done.

What kind of tires should I get?

Let your Mercedes-Benz of South Charlotte service adviser know what kind of driving you do, whether it’s mostly highway driving, city driving or if you often drive on rough surfaces such as a long gravel driveway or off road. Also, let him or her know how much driving you do. He or she will be able to recommend the best tire for your driving habits.

Putting the wrong tires on your Mercedes-Benz is like putting the wrong shoes on a thoroughbred racehorse. They may look good but you’ll never get you’re the best performance out of either one. Avoid that mistake with this video.

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When should I replace my belts and hoses?

The time frame varies. When hoses start to get soft or if they are showing cracks, they should be replaced. When belts show dry rotting, the bottom side is shiny or if the tensioner can no longer keep tension on the belt, it’s time to change the belts.

What is the difference between OEM and generic part?

OEM parts are “original equipment manufacturer” parts. They are made by the manufacturer – in this case, Mercedes-Benz. The parts may be sold by Mercedes-Benz or by third parties. Generic parts are made by another manufacturer to fit your Mercedes-Benz. While most generic parts do fit, they may not have the quality that OEM parts have. Rest assured that Mercedes-Benz of South Charlotte uses only Mercedes-Benz OEM parts for all procedures.

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Certified Professionals

Hiring A Certified Auto Repair Technician

When entrusting your Mercedes-Benz vehicle to the Manufacturer Certified auto repair technicians of Mercedes-Benz of South Charlotte you may rest assured that the repairs will be performed correctly the first time along with the knowledge that your certified technicians are using only Mercedes-Benz quality OEM parts.
This means that you have a warranty on the part as well as a warranty on service provided. In the event that a part is defective or in the unlikely event that a technician committed an error you are protected by a warranty backed 100% by Mercedes-Benz of South Charlotte.

Only Mercedes-Benz customizes the service schedules for your vehicle according to the amount of time you’ve owned it. Learn about how Stage B Service ensures you’ll be enjoying your Mercedes-Benz for years to come.

Why Mercedes-Benz Certified Professionals?

When it’s time for maintenance on your Mercedes-Benz vehicle or when you need repairs, you should always use a certified professional, particularly one specifically trained to work on Mercedes-Benz vehicles. Manufacturer Certified Technicians are trained to work on your vehicle so that you have a repair that is done correctly and with quality parts. Furthermore, in order to properly service a Mercedes-Benz vehicle, technicians must be certified in the use the special equipment required to properly diagnose today’s vehicles. Without this equipment, technicians cannot properly diagnose a problem. An inaccurate diagnosis could cost you needless additional expense.

Shouldn’t the technicians who service your Mercedes-Benz be trained by the people who built it?

The technicians who work for Mercedes-Benz of South Charlotte Service Center must take and pass the Manufacturer certification test in their specialty. Or, if a technician is a master technician, he or she must pass a group of tests in a series. A master technician must also have two years of documented hands-on work experience.
When entrusting your Mercedes-Benz vehicle to an Manufacturer Certified auto repair technician, you may rest assured that the repairs will be performed correctly the first time along with the knowledge that your certified technicians are using only Mercedes-Benz quality OEM parts.
This means that you have a warranty on the part as well as a warranty on service provided. In the event that a part is defective or in the unlikely event that a technician committed an error you are protected by a warranty.

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Mercedes-Benz mbrace® Connect

Mercedes-Benz vehicles make it easy to stay on top of everything going on in your life even when you’re on the go thanks to integrated Mercedes-Benz mbrace® Connect. With Mercedes-Benz mbrace® Connect you can connect instantly and automatically when you start your vehicle, place and receive wireless calls, talk hands-free, eliminate cord clutter, and stream your music wirelessly.
Pairing your portable device is a quick and easy process that will keep you connected while keeping your hands on the wheel. At Mercedes-Benz of South Charlotte, when you take possession of your Mercedes-Benz vehicle your sales associate or one of our technology specialists will be happy to assist you in pairing your devices. It’s all part of your best luxury automotive experience at Mercedes-Benz of South Charlotte.

Whether it’s an opening an automatic garage, controlling home lighting or opening a motorized gate, this video will show you how to do it with the HOMELINK system in your Mercedes-Benz.

Bluetooth Connect


The intelligent automobile and the smartphone join together to enhance your driving experience. This video shows you how to make it happen.



Does Your Car Have a Safety Recall?

Recalls have been in the news a lot lately. We know you have questions about the effect of these recalls on the safety of you and your passengers. We can’t service every vehicle with an open recall, but we can alert you if your vehicle has one.

Find out if your car is affected.

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